Most web browsers have cookies enabled; should you need to turn them on, see managing cookies below for help.

If you’d prefer to restrict, block or delete cookies from www.lacoquetakids.com, or any other website, you can use your browser to do this. Each browser is different, so check the Help menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

Managing your settings will differ depending on the type and version of the web browser you use. The instructions below apply to Microsoft Windows, with the exception of Safari, which is only for Mac and may vary on different devices.

BROWSER NAME 

INSTRUCTIONS 

Google Chrome

- Click the three horizontal bars in the top right of your browser window

- Click to open the Settings tab

- Click Show advanced settings to view the Privacy section, then click on Content settings

- In the Cookies section, you can choose from the following settings:

- Allow cookies by default

- Keep cookies only until you close your browsing session

- Block cookies by default

- Make exceptions for cookies from specific websites or domains

- Manage and delete existing cookies

Microsoft Internet Explorer 9.0, 10, 11

- Click the cog icon in the top right of your browser window

- Click Internet Options 

- Click on the Privacy tab

- You can set the slider to Medium, High or above to restrict the setting of cookies

Safari

- Click Settings in the Safari menu in the top left of your browser window

- Type ‘cookies’ into the search box  

- In the Cookies section, you can choose from the following settings:

- Allow cookies by default 

- Keep cookies only until you close your browsing session 

- Block cookies by default 

- Block third-party cookies and site data 

- Click Manage exceptions or All cookies and site data to manage and delete existing cookies

All other browsers

Please consult your documentation or online help files.

iPhone device, Safari browser

- Open Settings

-App Select Safari In Privacy & Security sub-menu, you can block all cookies

Android device, Chrome browser

Open Chrome Go to More menu > Settings > Site settings > Cookies to disable them

We use the personal information we collect to provide and improve our services, provide you with a personalised experience on our sites, contact you about your account, provide you customer service, provide you with personalised advertising and marketing, and detect, prevent, mitigate and investigate fraudulent or illegal activities.
We process personal data for purchases, payments, customer support and fulfilment to enable us to perform our contract with you; where your contact details and transactional information are processed.
We process personal data relating to your interaction (transactions, site visits, app usage) with www.lacoquetakids.com to enable us to personalise your experience with www.lacoquetakids.com. This processing constitutes profiling under the GDPR and we process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with personalised advertising and marketing.
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold with what we do hold as personal data being kept proportionate; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.
We use and retain your personal information to provide, improve and personalise our service to:

Offer you site content that includes items and services that you may like and keep track of your basket

Customise, measure and improve our services

Hold views between web and mobile sites, deep linking and device linking

Provide other services requested by you as described when we collect the information

Where we have the right to do so, we shall use and retain your personal information to personalise communications, to contact you, either via email, telephone, social media, text messages or postal mail in order to inform you of account activity, delivery fulfilment and marketing related activity.We use and retain your personal information to prevent, detect, mitigate and investigate fraudulent or illegal activities. This will involve machine learning-based statistical analysis which permits the identification of buying patterns and allow us to further personalise your experience.We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. After it is no longer necessary for us to retain your personal information, we dispose of it securely according to our data retention and deletion policies.

The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.
You can submit your rights servicing request here.
The GDPR provides you with the following rights:

YOUR RIGHT 

WHAT THE RIGHT MEANS 

The right of access

Your right to obtain confirmation as to whether or not personal data are being processed, and, where that is the case, access to the personal data along with details regarding the nature of the processing.

The right of rectification

Your right to obtain the rectification of inaccurate personal data.

The right of portability

Your right to receive the personal data concerning provided to us, in a structured, commonly used and machine-readable format.

The right to be forgotten

Your right to erase your personal data.

The right to restrict processing

Your right for your data to be effectively ‘frozen’; stored and not further processed.

The right to object

Your right to object to how your personal data is processed including your right to object to our profiling of you as outlined in this privacy policy.

If your request refers to your right not to be profiled, please contact customer care: customerservice@lacoquetakids.com.

You can control how we send personalised marketing, from the My Account section of a registered account.Accessing Manage Preferences allows you to control how we communicate with you. If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you received, or by changing your Marketing Preferences.

We may disclose your personal information to legal entities within the www.lacoquetakids.com group of undertakings, and to third authorised third parties. We do not disclose your personal information to third parties for marketing purposes.
We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.
In so doing we may disclose your personal information to authorised third-party service providers who help us to provide our services such as:

Payment providers to facilitate purchases

Fulfilment providers to facilitate order management, packaging and delivery

Marketing and advertising providers in order to personalise your experience

We do not disclose your personal information to third parties for marketing purposes.Where legally compelling grounds exist, we may also disclose your personal information to governmental and law enforcement agencies, and otherwise in the defence of legal claims.We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.If we were to be acquired by another company, we may share information with them and we will require that company to agree to follow this Privacy Policy with respect to your personal information.

If you have a question about this Privacy Policy, please contact: customerservice@lacoquetakids.com. or www.lacoquetakids.com, Studio 301, 242 Acklam Road, London, England, W10 5JJ.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the data protection supervisory authority in the UK (www.ico.org.uk).
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.